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Whether you’re ready to start a project or simply want to learn more about our services, we’re here to help.
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Fill out the form below, and one of our experts will get back to you with a tailored quote and more information about how we can help.
Contact form
Prefer to speak with us directly? Here’s how you can reach us.
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Address
Teemanufaktur Pilatus AG
Luzernerstrasse 26
6010 Kriens, Switzerland -
Business Hours
Monday to Friday:
10:00-12:00, 14:00-16:00
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Frequently Asked Questions
What services does Teemanufaktur Pilatus offer?
We offer a full range of tea manufacturing solutions to meet the needs of businesses of all sizes. Our services include:
- Tea Bag Manufacturing: Eco-friendly, sustainable tea bags in custom sizes and formats.
- Custom Tea Blending and Grinding: Tailored blends and grinding solutions to match your brand's specific taste and functionality requirements.
- Encapsulation Services: Precision encapsulation for medicinal and dietary tea products in both small and large quantities.
- Sustainable Packaging Solutions: Plastic-free and aluminum-free packaging designed to protect freshness and aroma while minimizing environmental impact.
- Private Labeling and Contract Manufacturing: End-to-end branding and production services, from concept to finished product.
- Specialty Services: GMP-certified production for medicinal teas and other custom requirements.
How quickly can I receive a quote?
After submitting your inquiry through our "Request a Quote" form, we typically respond within 1-2 business days. To expedite the process, please provide as much detail as possible about your project, including your desired product type, quantities, packaging preferences, and any specific requirements.
What are your minimum order quantities?
Our minimum order quantities vary depending on the service or product type:
- Tea Bag Manufacturing: Minimums start at 1,000 bags.
- Custom Blending and Grinding: Small batches are available for start-ups, while larger quantities cater to established businesses.
- Private Labeling: Minimum orders depend on the complexity of the project, including packaging and design.
Contact us to discuss your specific needs, and we’ll provide a tailored solution.
Do you ship internationally?
Currently, we only ship within Switzerland. This allows us to focus on providing the highest level of service and maintaining compliance with local regulations. If you are an international customer, we can work with you to explore options for local partnerships or export facilitation through Swiss distributors.
What types of packaging do you offer?
We provide a wide range of eco-friendly and functional packaging options, including:
- Plastic-free and aluminum-free packaging: Environmentally conscious solutions that align with modern sustainability goals.
- Bulk Packaging: Ideal for large-scale distribution or B2B needs.
- Aroma-Protecting Packaging: Ensures your tea products retain their freshness and flavor.
- Custom Branded Packaging: Fully customizable designs to help your brand stand out.
Can I create a custom tea blend with your team?
Absolutely! Our expert team collaborates with you to design unique blends that reflect your brand’s identity and meet your market’s needs. Whether it’s flavor profiles, health benefits, or specific certifications like organic or medicinal tea, we ensure your blend is tailored to perfection. We also offer guidance on ingredient selection and testing to ensure quality and consistency.
Do you provide private labeling services?
Yes, our private labeling services are designed to help you create your own branded tea products. This includes:
- Tea Blending and Production: Customizing the product to align with your brand’s specifications.
- Packaging Design: Collaborating on designs that reflect your brand identity and appeal to your target audience.
- Compliance: Ensuring your product meets all Swiss and international regulatory requirements.
- End-to-End Manufacturing: From concept to delivery, we manage the entire process so you can focus on growing your brand.
Are your facilities certified for quality and sustainability?
Yes, our facilities meet the highest international standards for quality and environmental responsibility, with certifications including:
- BIO Certification: Guaranteeing that our products are organic and sustainably produced.
- ISO Certification: Ensuring standardized processes for consistent, high-quality outcomes.
- GMP Certification: Following Good Manufacturing Practices to ensure the safety, quality, and compliance of all products.
These certifications give our clients confidence in the integrity of our production processes.
How long does it take to fulfill an order?
Order fulfillment times depend on the size and complexity of your project. As a guideline:
- Small Custom Batches: Typically 2-4 weeks.
- Large-Scale Production: Times vary based on quantity and packaging requirements but generally range from 4-8 weeks.
After discussing your specific needs, we will provide a clear and detailed timeline during the quoting process.
What is your process for ensuring the quality and consistency of tea blends?
At Teemanufaktur Pilatus, quality and consistency are core to our operations. We ensure this through:
- Ingredient Sourcing: We partner with trusted suppliers who share our commitment to quality and sustainability, ensuring all ingredients meet our BIO and GMP standards.
- Testing: Raw materials and final products undergo rigorous quality control checks, including sensory evaluations and lab testing, to meet taste, texture, and safety standards.
- Precision Blending: Our state-of-the-art machinery guarantees precise measurements and uniform blending, ensuring consistency across batches.
- Certifications: All processes adhere to ISO and GMP guidelines, ensuring that every blend aligns with international quality standards.
Do you offer sample production runs before committing to a full order?
Yes, we understand the importance of testing a product before scaling up. We offer sample production runs that allow you to:
- Evaluate the flavor, texture, and overall quality of the tea.
- Test packaging designs and functionality.
- Gather feedback from stakeholders or potential customers.
This service helps ensure that the final product meets your expectations and market needs before committing to a full-scale production run.
What payment methods and terms do you offer for orders?
We offer flexible payment options to accommodate different business needs. These include:
- Payment Methods: Bank transfers and other secure electronic payment methods.
- Terms: Payment terms are typically outlined during the quoting process and may include deposits before production begins, with the remaining balance due upon delivery.
For specific terms, we encourage clients to discuss their requirements with our team to find the most suitable arrangement.