Privacy policy

General information

Based on Article 13 of the Swiss Federal Constitution and the federal data protection regulations (Data Protection Act, DSG), every person has the right to protection of their privacy and protection against misuse of their personal data. Teemanufaktur Pilatus takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

In cooperation with our hosting providers, we endeavour to protect the databases as best as possible against unauthorized access, loss, misuse or falsification.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

By using this website, you agree to the collection, processing and use of data in accordance with the following description. This website can generally be visited without registration. Data such as pages accessed or the name of the file accessed, date and time are stored on the server for statistical purposes without this data being directly related to you. Personal data, in particular name, address or email address, are collected on a voluntary basis wherever possible. The data will not be passed on to third parties without your consent.

Teemanufaktur Pilatus; Kriens/LU is the operator of the website Teemanufaktur Pilatus and the services offered therein and is therefore responsible for the collection, processing and use of your personal data and the compatibility of data processing with applicable data protection law.

Your trust is important to us, which is why we take data protection seriously and ensure appropriate security. Of course, we observe the legal provisions of the Federal Data Protection Act (DSG), the Ordinance on the Federal Data Protection Act (VDSG), the Telecommunications Act (FMG) and other applicable data protection provisions of Swiss or EU law, in particular the General Data Protection Regulation (GDPR).

Relevant legal bases

In accordance with Art. 13 GDPR, we will inform you of the legal basis for our data processing. If the legal basis is not mentioned in the data protection declaration, the following applies: The legal basis for obtaining consent is Art. 6 Para. 1 lit. a and Art. 7 GDPR, the legal basis for processing to fulfill our services and carry out contractual measures as well as answering inquiries is Art. 6 Para. 1 lit. b GDPR, the legal basis for processing to fulfill our legal obligations is Art. 6 Para. 1 lit. c GDPR, and the legal basis for processing to protect our legitimate interests is Art. 6 Para. 1 lit. f GDPR. In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 Para. 1 lit. d GDPR serves as the legal basis.

security measures

We take appropriate technical and organizational measures in accordance with the legal requirements, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons, to ensure a level of protection appropriate to the risk.

The measures include in particular ensuring the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as access, input, transfer, securing availability and separation. Furthermore, we have set up procedures that ensure the exercise of data subject rights, the deletion of data and reactions to threats to data. Furthermore, we take the protection of personal data into account when developing or selecting hardware, software and processes in accordance with the principle of data protection, through technology design and through data protection-friendly default settings.

So that you know what personal data we collect from you and for what purposes we use it, please read the information below.

  1. Accessing our website
    When you visit our website, our servers temporarily save each access in a log file. As with every connection to a web server, the following technical data is recorded without your intervention and stored by us until it is automatically deleted after 24 months at the latest:

- the IP address of the requesting computer,

- the name of the owner of the IP address range (usually your Internet access provider),

- the date and time of access,

- the website from which access was made (referrer URL) with the search term used, if applicable,

- the name and URL of the retrieved file,

- the status code (e.g. error message),

- the operating system of your computer,

- the browser you use (type, version and language),

- the transmission protocol used (e.g. HTTP/1.1) and

- if applicable, your user name from registration/authentication

This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring long-term system security and stability, enabling the optimization of our internet offering and for internal statistical purposes. This is our legitimate interest in data processing within the meaning of Art. 6 (1) (f) GDPR.

  1. Opening a customer account
    To place orders in the online shop, you can order as a guest or open a customer account. When you register for a customer account, we collect the following data:

- First and last name
- E-mail
- Password
- Street / House number
- Zip code / City / Country
- Telephone number

The data is collected for the purpose of providing the customer with password-protected direct access to the basic data stored by us. The customer can view their completed and open orders, manage or change their personal data and deactivate a subscribed newsletter.

The legal basis for processing the data for this purpose is the consent you have given in accordance with Art. 6 (1) (a) EU GDPR.

  1. Purchasing in the online shop
    If you would like to place orders in our online shop, we require the following data to process the contract:

- First and Last Name

- Billing address (and if different delivery address)

- Information provided during payment (depending on the payment method chosen)

- Login data, i.e. email address and password (for registered customers)

We use the aforementioned data in particular to process the contract, namely to process your orders, deliver the ordered products and ensure correct payment. We also use the data to send you advertising messages from our company via email or letter. You can deactivate the use of the data for advertising messages at any time in your personal customer account area, or revoke it by email to info@teemanufaktur-pilatus.ch  or by letter to Teemanufaktur Pilatus, Luzernerstrasse 26, CH-6010 Kriens.

The legal basis for data processing for this purpose is the performance of a contract in accordance with Art. 6 (1) (b) EU GDPR.

  1. Transfer of data to third parties
    We will only pass on your personal data if you have expressly consented to this, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship.

In addition, we pass on your data to third parties if this is necessary in the context of using the website and processing the contract (also outside the website), namely the processing of your bookings. This includes the respective transport service provider who has been entrusted with the shipping of ordered goods. A service provider to whom the personal data collected via the website is passed on or who has or can have access to it is our web host Hostpoint AG, Rapperswil Jona. The website is hosted on servers in Switzerland. The data is passed on for the purpose of providing and maintaining the functionality of our website. This is our legitimate interest within the meaning of Art. 6 Para. 1 lit. f EU GDPR.

If we make advance payments, e.g. when purchasing on account, we may obtain a credit report from a credit agency based on mathematical-statistical procedures in order to protect our legitimate interests. For this purpose, we transmit the personal data required for a credit check to the credit agency Intrum AG, 8603 Schwerzenbach and use the information received on the statistical probability of a payment default to make a balanced decision about the establishment, implementation or termination of the contractual relationship. The credit report may contain probability values ​​(score values) that were calculated on the basis of scientifically recognized mathematical-statistical procedures and whose calculation includes address data, among other things. Your legitimate interests will be taken into account in accordance with the statutory provisions. For the purposes described above, our legitimate interest in data processing exists within the meaning of Art. 6 Para. 1 lit. f EU GDPR.

Finally, when you pay by credit card on the website, we forward your credit card information to your credit card issuer and to the credit card acquirer. If you decide to pay by credit card, you will be asked to enter all the mandatory information. The legal basis for the transfer of data is the fulfillment of a contract in accordance with Art. 6 Paragraph 1 Letter b of the EU GDPR. Regarding the processing of your credit card information by these third parties, we ask you to also read the general terms and conditions and the privacy policy of your credit card issuer.

  1. Transfer of data abroad
    We are entitled to transfer your personal data to third-party companies (contracted service providers) abroad for the purposes of the data processing described in this data protection declaration. These are obliged to protect data to the same extent as we are. If the level of data protection in a country does not correspond to that in Switzerland or Europe, we contractually ensure that the protection of your personal data corresponds to that in Switzerland or the EU at all times.
  2. Cookies
    Cookies help in many ways to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website.

For example, we use cookies to offer you the shopping cart function across multiple pages and to temporarily save your entries when you fill out a form on the website so that you do not have to repeat the entry when you visit another subpage. Cookies may also be used to identify you as a registered user after you have registered on the website without you having to log in again when you visit another subpage.

Most Internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a message always appears when you receive a new cookie. On the following pages you will find explanations on how you can configure the processing of cookies in the most common browsers:

- Microsoft's Windows Internet Explorer

- Microsoft's Windows Internet Explorer Mobile

- Mozilla Firefox

- Google Chrome for Desktop

- Google Chrome for Mobile

- Apple Safari for Desktop

- Apple Safari for Mobile

Deactivating cookies may result in you not being able to use all functions of our website.

  1. Third-party services / tracking tools
    a. General
    We use the web analysis service from Google Analytics to design our website to meet your needs and to continuously optimize it. In this context, pseudonymized user profiles are created and small text files stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transferred to the servers of the providers of these services, stored there and processed for us. In addition to the data listed under point 1, we may receive the following information:

- Navigation path a visitor takes on the site,

- Length of stay on the website or subpage,

- the subpage on which the website is left,

- the country, region or city from which access is made,

- Device (type, version, color depth, resolution, width and height of the browser window) and

- Returning or new visitor.

The information is used to evaluate the use of the website, to compile reports on website activities and to provide other services related to website and internet usage for the purposes of market research and needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf.

  1. Google Analytics
    The provider of Google Analytics is Google Inc., a company of the holding company Alphabet Inc., based in the USA. Before the data is transmitted to the provider, the IP address is shortened by activating IP anonymization (“anonymizeIP”) on this website within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. The anonymized IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. In these cases, we ensure through contractual guarantees that Google Inc. maintains an adequate level of data protection. According to Google Inc., the IP address will under no circumstances be associated with other data concerning the user.

Further information about the web analysis service used can be found on the Google Analytics website. Instructions on how to prevent the processing of your data by the web analysis service can be found at http://tools.google.com/dlpage/gaoptout?hl=de.

  1. adfocus - Profity
    vouchers and special offers: As a thank you for orders, we give you access to vouchers and special offers for shopping and purchasing other services from other providers on the Internet via Profity, an offer from our partner adfocus GmbH based in Zug in Switzerland. To give you this access, when you complete orders on our website, we include a corresponding notice from adfocus via an encrypted connection, whereby data such as your Internet Protocol (IP) address, which can represent personal data, is exchanged with adfocus. Any personal data exchanged in this context is used exclusively to be able to offer Profity permanently, securely and reliably (legal basis according to GDPR, if and to the extent applicable: Art. 6 Para. 1 Letters b and f GDPR). Further information on the type, scope and purpose of data processing can be found in Profity's privacy policy.
  2. Note on data transfers to the USA
    For the sake of completeness, we would like to point out to users residing or based in Switzerland that there are surveillance measures in place in the USA by US authorities that generally allow the storage of all personal data of all persons whose data has been transferred from Switzerland to the USA. This is done without differentiation, restriction or exception based on the objective pursued and without an objective criterion that makes it possible to restrict the US authorities' access to the data and its subsequent use to very specific, strictly limited purposes that can justify the interference associated with both access to this data and its use. We would also like to point out that in the USA there are no legal remedies available for the data subjects from Switzerland that allow them to access the data concerning them and to have it corrected or deleted, and there is no effective legal protection against general access rights of US authorities. We explicitly inform the data subject of this legal and factual situation in order to make an appropriately informed decision regarding consent to the use of his or her data.

We would like to point out to users residing in an EU member state that, from the perspective of the European Union, the USA does not have an adequate level of data protection - due, among other things, to the issues mentioned in this section. To the extent that we have explained in this privacy policy that recipients of data (such as Google) are based in the USA, we will ensure that your data is protected at an appropriate level by our partners either through contractual arrangements with these companies or by ensuring that these companies are certified under the EU or Swiss-US Privacy Shield.

  1. Right to information, correction, deletion and restriction of processing; right to data portability
    You have the right to receive information about the personal data we store about you upon request. In addition, you have the right to correct incorrect data and the right to delete your personal data, provided that this does not conflict with any statutory retention period or a legal basis that allows us to process the data.

You also have the right to request that we return the data you have given us (right to data portability). Upon request, we will also pass the data on to a third party of your choice.

You can contact us for the aforementioned purposes via the email address info@teemanufaktur-pilatus.ch. In order to process your requests, we may, at our own discretion, request proof of identity.

  1. Data security
    We use suitable technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share the computer with others.

We also take internal data protection very seriously. Our employees and the service providers we employ have been obliged to maintain confidentiality and to comply with data protection regulations.

  1. Data retention
    We only store personal data for as long as it is necessary to use the tracking and analysis services mentioned above and for further processing within the scope of our legitimate interest. We retain contract data for longer because this is required by statutory retention periods. Retention obligations that require us to retain data arise from accounting and tax regulations. According to these regulations, business communications, concluded contracts and accounting documents must be retained for up to 10 years. If we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.
  2. Right to complain to a data protection authority
    You have the right to complain to a data protection supervisory authority at any time.

 

processing of personal data

Personal data is all information relating to an identified or identifiable person. A data subject is a person about whom personal data is processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, acquisition, deletion, storage, alteration, destruction and use of personal data.

We process personal data in accordance with Swiss data protection law. Furthermore, we process personal data – to the extent and insofar as the EU GDPR is applicable – in accordance with the following legal bases in connection with Art. 6 Para. 1 GDPR:

  • Consent (Article 6 (1) sentence 1 lit. a. GDPR) - The data subject has given his or her consent to the processing of personal data concerning him or her for a specific purpose or several specific purposes.
  • Contract performance and pre-contractual inquiries (Article 6 (1) sentence 1 lit. b. GDPR) - The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures taken at the request of the data subject.
  • Legal obligation (Article 6 (1) sentence 1 lit. c. GDPR) – The processing is necessary to fulfill a legal obligation to which the controller is subject.
  • Protection of vital interests (Article 6 (1) sentence 1 lit. d. GDPR) - The processing is necessary to protect the vital interests of the data subject or of another natural person.
  • Legitimate interests (Article 6 (1) sentence 1 lit. f. GDPR) - Processing is necessary to safeguard the legitimate interests of the controller or a third party, unless the interests or fundamental rights and freedoms of the data subject which require protection of personal data prevail.
  • Application process as a pre-contractual or contractual relationship (Art. 9 Para. 2 lit. b GDPR) - If, as part of the application process, special categories of personal data within the meaning of Art. 9 Para. 1 GDPR (e.g. health data, such as severe disability status or ethnic origin) are requested from applicants so that the controller or the data subject can exercise the rights arising from employment law and social security and social protection law and fulfill his or her obligations in this regard, their processing takes place in accordance with Art. 9 Para. 2 lit. b. GDPR, in the case of protecting the vital interests of the applicants or other persons in accordance with Art. 9 Para. 2 lit. c. GDPR or for the purposes of healthcare or occupational medicine, for the assessment of the employee's ability to work, for medical diagnostics, care or treatment in the health or social sector or for the administration of systems and services in the health or social sector in accordance with Art. 9 Para. 2 lit. h. GDPR. In the case of a communication of special categories of data based on voluntary consent, their processing is carried out on the basis of Art. 9 para. 2 lit. a. GDPR.

We process personal data for the period necessary for the respective purpose or purposes. In the case of longer retention periods due to legal and other obligations to which we are subject, we restrict processing accordingly.

 

transmission of personal data

As part of our processing of personal data, it may happen that the data is transmitted to other bodies, companies, legally independent organizational units or persons or that it is disclosed to them. The recipients of this data may include, for example, service providers commissioned with IT tasks or providers of services and content that are integrated into a website. In such cases, we comply with the legal requirements and, in particular, conclude appropriate contracts or agreements with the recipients of your data that serve to protect your data.

 

data processing in third countries

If we process data in a third country (i.e. outside the European Union (EU), the European Economic Area (EEA)) or if the processing takes place in the context of the use of third-party services or the disclosure or transmission of data to other persons, bodies or companies, this will only be done in accordance with the legal requirements.

Subject to express consent or contractually or legally required transmission, we only process the data in third countries with a recognized level of data protection, contractual obligation through so-called standard protection clauses of the EU Commission, if certifications or binding internal data protection regulations exist (Art. 44 to 49 GDPR, information page of the EU Commission: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_de).

 

Privacy Policy for Cookies

This website uses cookies. Cookies are text files that contain data from visited websites or domains and are stored by a browser on the user's computer. A cookie is primarily used to store information about a user during or after their visit to an online service. The information stored can include, for example, the language settings on a website, the login status, a shopping cart or the location where a video was watched. The term cookies also includes other technologies that perform the same functions as cookies (e.g. when user information is stored using pseudonymous online identifiers, also known as "user IDs").

The following cookie types and functions are distinguished:

  • Temporary cookies (also: session cookies) : Temporary cookies are deleted at the latest after a user has left an online offering and closed his browser.
  • Permanent cookies : Permanent cookies remain stored even after the browser is closed. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. Likewise, the interests of users, which are used for reach measurement or marketing purposes, can be stored in such a cookie.
  • First-party cookies : First-party cookies are set by us ourselves.
  • Third-party cookies : Third-party cookies are mainly used by advertisers (so-called third parties) to process user information.
  • Necessary (also: essential or absolutely necessary) cookies : Cookies can be absolutely necessary for the operation of a website (e.g. to save logins or other user inputs or for security reasons).
  • Statistics, marketing and personalization cookies : Cookies are also generally used to measure reach and when a user's interests or behavior (e.g. viewing certain content, using functions, etc.) on individual websites are saved in a user profile. Such profiles are used to show users content that corresponds to their potential interests, for example. This process is also known as "tracking," i.e. tracking the potential interests of users. If we use cookies or "tracking" technologies, we will inform you separately in our privacy policy or when obtaining consent.

Notes on legal bases: The legal basis on which we process your personal data using cookies depends on whether we ask you for consent. If this is the case and you consent to the use of cookies, the legal basis for processing your data is your declared consent. Otherwise, the data processed using cookies is processed on the basis of our legitimate interests (e.g. in the commercial operation of our online offering and its improvement) or if the use of cookies is necessary to fulfill our contractual obligations.

Storage period: Unless we provide you with explicit information about the storage period of permanent cookies (e.g. as part of a so-called cookie opt-in), please assume that the storage period can be up to two years.

General information on revocation and objection (opt-out): Depending on whether the processing is based on consent or legal permission, you have the option at any time to revoke a given consent or to object to the processing of your data using cookie technologies (collectively referred to as "opt-out"). You can initially declare your objection using the settings in your browser, e.g. by deactivating the use of cookies (although this may also limit the functionality of our online offer). An objection to the use of cookies for online marketing purposes can also be declared using a variety of services, especially in the case of tracking, via the websites https://optout.aboutads.info and https://www.youronlinechoices.com/. In addition, you can receive further objection notices in the context of the information on the service providers and cookies used.

Processing of cookie data based on consent: We use a cookie consent management procedure within the framework of which the consent of users to the use of cookies or the processing and providers mentioned in the cookie consent management procedure can be obtained and managed and revoked by the users. The declaration of consent is stored so that it does not have to be requested again and so that consent can be proven in accordance with the legal obligation. The storage can take place on the server side and/or in a cookie (so-called opt-in cookie, or with the help of comparable technologies) in order to be able to assign the consent to a user or their device. Subject to individual information about the providers of cookie management services, the following information applies: The duration of the storage of the consent can be up to two years. A pseudonymous user identifier is created and stored with the time of consent, information on the scope of the consent (e.g. which categories of cookies and/or service providers) as well as the browser, system and device used.

  • Types of data processed: Usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • Data subjects: Users (e.g. website visitors, users of online services).
  • Legal basis: Consent (Art. 6 Para. 1 S. 1 lit. a. GDPR), Legitimate Interests (Art. 6 Para. 1 S. 1 lit. f. GDPR).

 

Privacy Policy for SSL/TLS Encryption

This website uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as the website operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.

 

Privacy Policy for Server Log Files

The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • browser type and version
  • operating system used
  • referrer URL
  • hostname of the accessing computer
  • time of the server request

This data cannot be assigned to specific people. This data will not be merged with other data sources. We reserve the right to subsequently check this data if we become aware of concrete evidence of illegal use.

 

Privacy Policy for Contact Form

If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

 

Privacy Policy for Newsletter Data

If you would like to receive the newsletter offered on this website, we require an email address from you as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. No further data is collected. We use this data exclusively to send the requested information and do not pass it on to third parties.

You can revoke your consent to the storage of your data, your email address and its use for sending the newsletter at any time, for example via the “unsubscribe link” in the newsletter.

 

Google Ads

This website uses Google Conversion Tracking. If you came to our website via an ad placed by Google, Google Ads will place a cookie on your computer. The cookie for conversion tracking is set when a user clicks on an ad placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies cannot therefore be tracked across the websites of Ads customers. The information obtained using the conversion cookie is used to create conversion statistics for Ads customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

If you do not wish to participate in tracking, you can refuse the setting of a cookie required for this purpose - for example, by setting your browser to generally deactivate the automatic setting of cookies or by setting your browser to block cookies from the domain «googleleadservices.com».

Please note that you must not delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all your cookies in your browser, you must set the respective opt-out cookie again.

 

use of Google Remarketing

This website uses the remarketing function of Google Inc. This function is designed to present interest-based advertisements to website visitors within the Google advertising network. A so-called "cookie" is stored in the browser of the website visitor, which makes it possible to recognize the visitor when he or she visits websites that belong to the Google advertising network. On these pages, visitors can be presented with advertisements that relate to content that the visitor has previously viewed on websites that use the Google remarketing function.

According to Google, it does not collect any personal data during this process. If you do not want to use Google's remarketing function, you can generally deactivate it by making the appropriate settings at http://www.google.com/settings/ads . Alternatively, you can deactivate the use of cookies for interest-based advertising via the advertising network initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp .

 

Use of Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter "Google". reCAPTCHA is intended to check whether the data entered on our websites (e.g. in a contact form) is carried out by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, length of time the website visitor spends on the website or mouse movements made by the user). The data recorded during the analysis is forwarded to Google. The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place.

The data processing is carried out on the basis of Art. 6 Paragraph 1 Letter f of GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated spying and from SPAM. Further information on Google reCAPTCHA and Google's privacy policy can be found at the following links: https://www.google.com/intl/de/policies/privacy/ and https://policies.google.com/terms?hl=de.

 

Privacy Policy for Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Ireland Limited. If the controller responsible for data processing on this website is located outside the European Economic Area or Switzerland, then Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as "Google".

Using the statistics obtained, we can improve our offering and make it more interesting for you as a user. This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out using a user ID. If you have a Google user account, you can deactivate the cross-device analysis of your usage in the settings there under "My data", "Personal data".

The legal basis for the use of Google Analytics is Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. We would like to point out that Google Analytics has been extended on this website to include the code «_anonymizeIp();» in order to ensure that IP addresses are recorded anonymously. This means that IP addresses are processed in a shortened form, which means that they cannot be linked to a person. If the data collected about you is personally identifiable, this will be immediately excluded and the personal data will be deleted immediately.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.

Google Analytics uses cookies. The information on your use of this website generated through the cookie is usually transferred to a Google server in the USA and stored there. You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. In addition, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: Deactivate Google Analytics .

You can also prevent the use of Google Analytics by clicking on this link: Deactivate Google Analytics . This will save a so-called opt-out cookie on your data storage device, which prevents the processing of personal data by Google Analytics. Please note that if you delete all cookies on your device, these opt-out cookies will also be deleted, i.e. you must set the opt-out cookies again if you want to continue to prevent this form of data collection. The opt-out cookies are set per browser and computer/device and must therefore be activated separately for each browser, computer or other device.

 

Google Tag Manager

Google Tag Manager is a solution with which we can manage so-called website tags via an interface and thus integrate Google Analytics and other Google marketing services into our online offering. The Tag Manager itself, which implements the tags, does not process any personal data of users. With regard to the processing of users' personal data, reference is made to the following information on Google services. Usage guidelines: https://www.google.com/intl/de/tagmanager/use-policy.html .

 

privacy policy for Facebook

This website uses functions from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. When you visit our pages with Facebook plug-ins, a connection is established between your browser and the Facebook servers. Data is already transferred to Facebook. If you have a Facebook account, this data can be linked to it. If you do not want this data to be assigned to your Facebook account, please log out of Facebook before visiting our page. Interactions, in particular the use of a comment function or clicking a "Like" or "Share" button, are also passed on to Facebook. You can find out more at https://de-de.facebook.com/about/privacy .

 

privacy policy for Instagram

Functions of the Instagram service are integrated into our website. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to assign the visit to our pages to your user account. We would like to point out that as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram.

For more information, see Instagram’s privacy policy: http://instagram.com/about/legal/privacy/

 

External payment service providers

This website uses external payment service providers through whose platforms users and we can carry out payment transactions. For example, via

  • PostFinance (https://www.postfinance.ch/de/detail/rechtliches-barrierefreiheit.html)
  • Visa (https://www.visa.de/USE Conditions/visa-privacy-center.html)
  • Mastercard (https://www.mastercard.ch/de-ch/datenschutz.html)

As part of the fulfillment of contracts, we use payment service providers on the basis of the Swiss Data Protection Ordinance and, where necessary, Art. 6 Para. 1 lit. b. EU GDPR. In addition, we use external payment service providers on the basis of our legitimate interests in accordance with the Swiss Data Protection Ordinance and, where necessary, Art. 6 Para. 1 lit. f. EU GDPR in order to offer our users effective and secure payment options.

The data processed by the payment service providers includes inventory data such as name and address, bank details such as account numbers or credit card numbers, passwords, TANs and checksums as well as contract, amount and recipient-related information. The information is required to carry out the transactions. However, the data entered is only processed and stored by the payment service providers. As operators, we do not receive any information about the (bank) account or credit card, but only information to confirm (accept) or reject the payment. The payment service providers may transmit the data to credit agencies. This transmission is for the purpose of checking identity and creditworthiness. For this purpose, we refer to the terms and conditions and data protection information of the payment service providers.

The terms and conditions and data protection notices of the respective payment service providers apply to payment transactions and can be accessed on the respective website or transaction application. We also refer to these for further information and to assert revocation, information and other rights of those affected.

 

Order processing in the online shop with customer account

We process our customers' data in accordance with the data protection regulations of the federal government (Data Protection Act, DSG) and the EU GDPR, as part of the ordering process in our online shop, in order to enable them to select and order the selected products and services, as well as to pay for and deliver them or execute them.

The data processed includes master data (inventory data), communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing is carried out for the purpose of providing contractual services in the context of operating an online shop, billing, delivery and customer services. We use session cookies, e.g. for storing the shopping cart contents, and permanent cookies, e.g. for storing the login status.

The processing is carried out on the basis of Art. 6 Paragraph 1 Letter b (execution of order processes) and c (legally required archiving) GDPR. The information marked as required is required to establish and fulfill the contract. We only disclose the data to third parties in the context of delivery, payment or within the scope of legal permissions and obligations. The data is only processed in third countries if this is necessary to fulfill the contract (e.g. at the customer's request during delivery or payment).

Users can optionally create a user account, in particular where they can view their orders. During registration, the required mandatory information is communicated to users. User accounts are not public and cannot be indexed by search engines, e.g. Google. If users have canceled their user account, their data relating to the user account will be deleted, provided that their retention is necessary for commercial or tax law reasons in accordance with Art. 6 Paragraph 1 Letter c of GDPR. Information in the customer account remains until it is deleted and then archived in the event of a legal obligation. It is the responsibility of users to back up their data before the end of the contract if the contract is canceled.

When registering and re-registering, as well as when using our online services, we save the IP address and the time of the respective user action. The data is saved on the basis of our legitimate interests, as well as the user's interests in protection against misuse and other unauthorized use. This data is generally not passed on to third parties unless it is necessary to pursue our claims or there is a legal obligation to do so in accordance with Art. 6 Paragraph 1 Letter c of GDPR.

Deletion occurs after the expiry of statutory warranty and similar obligations; the necessity of retaining the data is reviewed at irregular intervals. In the case of statutory archiving obligations, deletion occurs after these have expired.

 

Copyrights

The copyright and all other rights to content, images, photos or other files on the website belong exclusively to swidro ag or the specifically named rights holders. For the reproduction of all files, the written consent of the copyright holder must be obtained in advance.

Anyone who commits a copyright infringement without the consent of the respective rights holder may be liable to prosecution and may be liable for damages.

 

General Disclaimer

All information on our website has been carefully checked. We make every effort to ensure that our information is up-to-date, correct and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which means that we cannot guarantee that information, including information of a journalistic or editorial nature, is complete, correct and up-to-date. Liability claims for damages of a material or immaterial nature caused by the use of the information provided are excluded unless there is evidence of intentional or grossly negligent fault.

The publisher may change or delete texts at its own discretion and without notice and is not obliged to update the content of this website. Use of or access to this website is at the visitor's own risk. The publisher, its clients or partners are not responsible for damages such as direct, indirect, incidental, specifically determined in advance or consequential damages allegedly caused by visiting this website and therefore assume no liability for this.

The publisher also assumes no responsibility or liability for the content and availability of third-party websites that can be accessed via external links on this website. The operators of the linked pages are solely responsible for their content. The publisher therefore expressly distances itself from all third-party content that may be relevant under criminal or liability law or that violates common decency.

Changes

We may amend this privacy policy at any time without prior notice. The most recent version published on our website applies. If the privacy policy is part of an agreement with you, we will inform you of the change by email or in another appropriate manner in the event of an update.

6010 Kriens; Dezember 2024 / SF